Get Problem

Gets the properties of the specified problem.

Basic Parameters​

Parameter	Description
Problem ID	The ID of the required problem.

Advanced Parameters​

Parameter	Description
Fields	A list of additional problem properties you can add to the response.The following properties are available (all other properties are always included and you can’t remove them from the response):- evidenceDetails: The details of the root cause.

• impactAnalysis: The impact analysis of the problem on other entities/users.
• recentComments: A list of the most recent comments to the problem.To add properties, specify them as a comma-separated list (for example, evidenceDetails,impactAnalysis). |

Example Output​

{    "affectedEntities": [        {            "entityId": {                "id": "The ID of the entity.",                "type": "The type of the entity."            },            "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."        }    ],    "displayId": "The display ID of the problem.",    "endTime": 0,    "entityTags": [        {            "context": "The origin of the tag, such as AWS or Cloud Foundry. \n\n Custom tags use the `CONTEXTLESS` value.",            "key": "The key of the tag.",            "stringRepresentation": "The string representation of the tag.",            "value": "The value of the tag."        }    ],    "evidenceDetails": {        "details": [            {                "displayName": "The display name of the evidence.",                "entity": {                    "entityId": {                        "id": "The ID of the entity.",                        "type": "The type of the entity."                    },                    "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."                },                "evidenceType": "Defines the actual set of fields depending on the value. See one of the following objects: \n\n* `EVENT` -\u003e EventEvidence \n* `METRIC` -\u003e MetricEvidence \n* `TRANSACTIONAL` -\u003e TransactionalEvidence \n* `MAINTENANCE_WINDOW` -\u003e MaintenanceWindowEvidence \n* `AVAILABILITY_EVIDENCE` -\u003e AvailabilityEvidence \n",                "groupingEntity": {                    "entityId": {                        "id": "The ID of the entity.",                        "type": "The type of the entity."                    },                    "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."                },                "rootCauseRelevant": false,                "startTime": 0            }        ],        "totalCount": 0    },    "impactAnalysis": {        "impacts": [            {                "estimatedAffectedUsers": 0,                "impactType": "Defines the actual set of fields depending on the value. See one of the following objects: \n\n* `SERVICE` -\u003e ServiceImpact \n* `APPLICATION` -\u003e ApplicationImpact \n* `MOBILE` -\u003e MobileImpact \n* `CUSTOM_APPLICATION` -\u003e CustomApplicationImpact \n",                "impactedEntity": {                    "entityId": {                        "id": "The ID of the entity.",                        "type": "The type of the entity."                    },                    "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."                }            }        ]    },    "impactLevel": "The impact level of the problem. It shows what is affected by the problem.",    "impactedEntities": [        {            "entityId": {                "id": "The ID of the entity.",                "type": "The type of the entity."            },            "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."        }    ],    "linkedProblemInfo": {        "displayId": "The display ID of the problem.",        "problemId": "The ID of the problem."    },    "managementZones": [        {            "id": "The ID of the management zone.",            "name": "The name of the management zone."        }    ],    "problemFilters": [        {            "id": "The ID of the alerting profile.",            "name": "The name of the alerting profile."        }    ],    "problemId": "The ID of the problem.",    "recentComments": {        "comments": [            {                "authorName": "The user who wrote the comment.",                "content": "The text of the comment.",                "context": "The context of the comment.",                "createdAtTimestamp": 0,                "id": "The ID of the comment."            }        ],        "nextPageKey": "AQAAABQBAAAABQ==",        "pageSize": 0,        "totalCount": 0    },    "rootCauseEntity": {        "entityId": {            "id": "The ID of the entity.",            "type": "The type of the entity."        },        "name": "The name of the entity. \n\n Not included in the response in case no entity with the relevant ID was found."    },    "severityLevel": "The severity of the problem.",    "startTime": 0,    "status": "The status of the problem.",    "title": "The name of the problem, displayed in the UI."}

Workflow Library Example​

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