This action has been deprecated and will no longer be available in new workflows.
To learn more, visit the ServiceNow documentation.
Parameters
| Parameter | Description |
|---|---|
| Assigned User | The user that will be assigned to the incident ticket. |
| System ID | The ID assigned to the record. |
| Table Name | The name of the table, such as “incident” or “asset”. |
Example Output
{ "result": { "parent": "", "made_sla": "true", "caused_by": "", "watch_list": "", "upon_reject": "Cancel all future Tasks", "sys_updated_on": "2022-12-21 04:08:52", "child_incidents": "0", "hold_reason": "", "origin_table": "", "task_effective_number": "INC0010034", "approval_history": "", "number": "INC0010034", "resolved_by": "", "sys_updated_by": "admin", "opened_by": { "display_value": "System Administrator", "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "user_input": "", "sys_created_on": "2022-12-21 04:08:52", "sys_domain": { "display_value": "global", "link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global" }, "state": "In Progress", "route_reason": "", "sys_created_by": "admin", "knowledge": "false", "order": "", "calendar_stc": "", "closed_at": "", "cmdb_ci": "", "delivery_plan": "", "contract": "", "impact": "1 - High", "active": "true", "work_notes_list": "", "business_service": "", "business_impact": "", "priority": "1 - Critical", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2022-12-21 04:08:52", "business_duration": "", "group_list": "", "work_end": "", "caller_id": "", "reopened_time": "", "resolved_at": "", "approval_set": "", "subcategory": null, "work_notes": "", "universal_request": "", "short_description": "Example Incident Title", "close_code": null, "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": "", "additional_assignee_list": "", "business_stc": "", "cause": "", "description": "Example long description", "origin_id": "", "calendar_duration": "", "close_notes": "", "notify": "Do Not Notify", "service_offering": "", "sys_class_name": "Incident", "closed_by": "", "follow_up": "", "parent_incident": "", "sys_id": "a39da5d387f7d1105e5cfd57dabb35e5", "contact_type": null, "reopened_by": "", "incident_state": "In Progress", "urgency": "1 - High", "problem_id": "", "company": "", "reassignment_count": "0", "activity_due": "2022-12-21 06:08:52", "assigned_to": { "display_value": "System Administrator", "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "severity": "3 - Low", "comments": "", "approval": "Not Yet Requested", "sla_due": "UNKNOWN", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "0", "reopen_count": "0", "sys_tags": "", "escalation": "Normal", "upon_approval": "Proceed to Next Task", "correlation_id": "", "location": "", "category": "Inquiry / Help" }}
Workflow Library Example
Assign Incident Deprecated with Servicenow and Send Results Via Email
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