{ "request": { "is_first_response_overdue": false, "impact_details": null, "impact": { "id": "1", "name": "High" }, "urgency": { "id": "2", "name": "High" }, "level": { "id": "4", "name": "Tier 4" }, "description": "I am unable to fetch mails from the mail server", "priority": { "id": "4", "color": "#ff0000", "name": "High" }, "sla": null, "template": { "id": "36", "name": "Request to start the process associated to a new hire" }, "created_by": { "id": "4", "name": "administrator", "email_id": null }, "requester": { "id": "4", "name": "administrator", "email_id": null }, "first_response_due_by_time": null, "service_category": { "id": "8", "name": "User Management" }, "is_reopened": false, "status": { "id": "3", "color": "#006600", "name": "Closed" }, "approval_status": null, "email_cc": [], "due_by_time": null, "closure_info": { "closure_code": { "id": "3", "name": "Canceled" }, "requester_ack_comments": null, "closure_comments": null, "requester_ack_resolution": true }, "is_trashed": false, "request_template_task_ids": [], "assets": [], "category": { "id": "11", "name": "Operating System" }, "editor": { "id": "5", "name": "Shawn Adams", "email_id": null }, "time_elapsed": { "display_value": "0hrs 0min", "value": "2086" }, "on_behalf_of": null, "is_service_request": true, "assigned_time": { "display_value": "Mar 10, 2017 11:37 AM", "value": "1489126045447" }, "technician": { "id": "6", "name": "Heather Graham", "email_id": "heather.g@zoho.com" }, "request_type": { "id": "2", "name": "Request For Information" }, "subject": "Unable to fetch mails", "department": null, "udf_fields": { "udf_date_601": { "display_value": "Mar 9, 2017 04:36 PM", "value": "1489057560000" }, "udf_pick_20": "Admin", "udf_mline_314": "USA", "udf_pick_44": "Heather Graham", "udf_long_367": "123654789", "udf_sline_25": "5 th floor", "udf_sline_26": "6th floor", "udf_decimal_42": "124.00" }, "resolution": null, "mode": { "id": "2", "name": "Web Form" }, "id": "120", "resolved_time": { "display_value": "Mar 10, 2017 11:37 AM", "value": "1489126047225" }, "responded_time": null, "attachments": [], "completed_time": { "display_value": "Mar 10, 2017 11:37 AM", "value": "1489126047225" }, "site": null, "email_ids_to_notify": [ "heather.g@zoho.com" ], "is_fcr": false, "is_overdue": false, "email_to": [], "last_updated_time": null, "subcategory": { "id": "24", "name": "Mac OS X" }, "item": null, "created_time": { "display_value": "Mar 10, 2017 11:37 AM", "value": "1489126045139" }, "group": { "id": "1", "name": "Hardware Problems" } }, "response_status": { "status_code": 2000, "status": "success" }}
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